Question: What currency are the prices on the website?

Answer: All prices are in USD.

Question: I just placed an order, when will it ship?

ART SHOP: Your items will be printed after you order them. Your order is hand-printed by real humans. The printing process takes 2 to 3 business days before it is shipped via USPS (2-5 days) to you. Some items will be shipped separately, and may take a bit longer due to the printing process. Some items are shipped separately. All items are packaged separately to insure they arrive in good order.

SHOP: Please allow 2-6 weeks for delivery. Tracking numbers will be available after 10-15 days from the day the order was placed. We thank you for your patience. If you purchased multiple items then items in your order may be shipped separately.

Please note that due to COVID-19 we are facing delays beyond the normal printing and shipping times. Your patience and understanding is highly appreciated at current situation. We are working hard to get your items safely to you.

Question: Tracking numbers will be updated 3-5 days after your order has been shipped.

Answer: If you don't have a tracking number after 10 business days, please email us at meowdonna.art@gmail.com

If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong, kindly notify us via email at meowdonna.art@gmail.com. If the given address is wrong we can change the address to the correct one within 12 hours. No refund will be given after the 12 hours of incorrect submission.

Question: How long does shipping take?

Answer: Shipping times are only estimates and unfortunately, cannot be guaranteed especially during COVID-19. ART SHOP items have a printing process which takes 2 to 3 business days before it is shipped via USPS (2-5 days) to you. For SHOP items please allow 2-6 weeks for delivery.

Question: When will my order ship?

Answer: Orders are usually processed within 3 to 7 business days. We urge all customers to inform us within 12 hours upon placing the order(s) if you would like to change the shipping address or cancel the order. If we did not receive any email from you, we assume your is good and we will proceed to process the order accordingly.

After processing and production, your items will normally be shipped within 3 to 7 days. Delivery time for international takes around 10 to 14 days.

If your orders have not arrived within 90 days of order processing are eligible for refund or free reshipment. Please contact us at: meowdonna.art@gmail.com for assistance.

Question: How do I track my order?

Answer: You can check on the status of your order at any time by going to the  link that sent in the email or you can reach out to our customer support team at  meowdonna.art@gmail.com to ask questions anytime.

Question: Where is my order?

Answer: As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add  meowdonna.art@gmail.com to your safe sender list.

Question: What if my item is damaged?

Answer: You will be eligible for a replacement if your item break within the 10 days grace period after you have received your item from our courier service based on the item on your residence.

Please send us the following details at: meowdonna.art@gmail.com

  • Order Number
  • Full Name used to place the order
  • Email address used to place the order

    We will send you a replacement asap.

    Question: What size should I order?

    Answer: We’ve included a handy sizing chart next to every apparel item in our store. We encourage you to pay close attention and even measure yourself to be double sure! Remember, sizes can fluctuate a little bit across different type of apparel and footwear - so to ensure you look as fabulous as humanly possible - take a look at the chart. Naturally, if you have any question, you can contact us and we’ll be happy to help.

    Question: How do I return an item?

    Answer: Please check our refunds and returns policy for details information.

    Question: My order won’t go through. What should I do?

    Answer: If you are still receive an error message after reviewing your credit card information, billing and shipping address, please make sure you are using the latest version of your web browser.

    Question: Why isn’t my tracking link working? 

    Answer: If the tracking link you have been provided in your shipping confirmation email fails to pull up shipping information, please copy the tracking confirmation number from your email and enter it directly into the shipping carrier site here for detailed information on your package’s shipping status.

    If you are still unable to locate the package, kindly email us meowdonna.art@gmail.com and provide us with the below information:

    • Order Number
    • Full Name used to place the order
    • Email address used to place the order

    We will look into the matter as soon as possible.

    Question: My package never arrived, what should I do?

    Answer: If you have not received your order after 45 days. Please contact our support team meowdonna.art@gmail.com and provide us with your full name, order number and email address used to place the order.

    Question: Will I have to pay for international taxes and duties?

    Answer: Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control this and we are not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country, please contact your local customs office for further information. Note, in rare occasions, custom agents may delay delivery of some packages.  

    Question: What if I received the wrong item? 

    Answer: If you have received an incorrect item, please contact us at                    meowdonna.art@gmail.com and provide us with:

    • Order Number
    • Full Name used to place the order
    • Email address used to place the order

    We will make sure the issue is resolved for you!

    Question: How do I use my discount code?

    Answer: Enter your discount code in the “apply coupon code” section under “order summary” during the checkout process.

    Hit apply and the discount amount will be reflected on the order total immediately.

    Question: I ordered 2+ items but only received 1. Where is my 2nd item?

    Answer: We use up to two (2) printing companies and have a large assortment of products not stocked in-house. When you order multiple items at a time, they may be shipped separately. You may receive one item before the next item. Please do not panic if you don’t receive all of your items at one.. They are on the way. You can use your tracking number to track your orders.

    Question: What is that smell (applicable to apparels)

    Answer: When customers open their bag of garments, they may notice a chemical smell. Through the print process, garments are treated and the image is printed. Once the garment passes the quality control and check. They are bagged and labeled for shipping.Please wash the garment inside out in cold water with a light detergent and the smell will be removed.